Global Technology Solutions - Service Delivery Off-Cycle Internship (Jan - Jun 27)

PwC; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

PwC Singapore is seeking an End User Support specialist to troubleshoot and resolve incidents across Windows devices, AD, M365, Teams, VPN, and conferencing. You will build strong relationships with users, including VIPs, and maintain up-to-date knowledge of hardware, software, and tools to enhance operations.

The role emphasizes teamwork, development, and a proactive service mindset within a tech-forward PwC environment. Strong interpersonal skills are essential.

Qualifications

• Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics.
• Interest in End User Support.
• Excellent communication skills and a team player.
• Keen to develop themselves in the profession.
• Highly motivated, enthusiastic, confident and creative.
• Have a good co-curricular activities record.
• Possess strong interpersonal and communication skills.
• Are service-oriented and committed to teamwork and excellence.

Responsibilities

• Investigate incidents, find the root cause, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting, and service, hardware or software rollout projects.

Skills

End User Support

Communication skills

Team player

Motivated & creative

Education

Degree/Diploma in IT/Systems/CS/Engineering

Tools

Windows OS

Active Directory

Microsoft 365

Job description

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

Key responsibilities:

• Investigate incidents, find the root cause, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting, and service, hardware or software rollout projects.

What we’re looking for:

• Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics
• Interest in End User Support
• Excellent communication skills and a team player
• Are keen to develop themselves in the profession
• Are highly motivated, enthusiastic, confident and creative
• Have a good co-curricular activities record
• Possess strong interpersonal and communication skills
• Are service-oriented and committed to teamwork and excellence

There have been reports of scammers impersonating PwC HR professionals contacting individuals about fraudulent job opportunities using non-PwC domain email addresses and an overseas number. Please note that genuine communications from our HR team will only come from "@pwc.com" email addresses.