End-User IT Support Specialist (Windows & AD)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore invites a IT support specialist to handle software, hardware and network issues. You will manage Windows OS and MS Office, assist with AD tasks, and ensure timely incident resolution.

You will log and track requests in ServiceNow or Jira, work within SLAs, and collaborate with users to restore services quickly. Some exposure to imaging tools, remote support, and basic networking is expected.

Qualifications

• Diploma or degree in IT, Computer Science, or related field.
• Knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with imaging tools, Outlook configuration, and remote support tools.

Responsibilities

• Provide IT support for software, hardware and network-related issues.
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Skills

Windows OS

MS Office

Networking basics

Education

Diploma / Degree in IT or Computer Science

Tools

Imaging tools

Outlook configuration

Remote support tools

ServiceNow

Jira

Job description

ITCAN PTE. LIMITED in Singapore invites a IT support specialist to handle software, hardware and network issues. You will manage Windows OS and MS Office, assist with AD tasks, and ensure timely incident resolution.

You will log and track requests in ServiceNow or Jira, work within SLAs, and collaborate with users to restore services quickly. Some exposure to imaging tools, remote support, and basic networking is expected.