IT Service Delivery Intern: End-User Support & VIP Help

PwC Singapore; Singapore; On-site; SGD 17,000 - 28,000; Part time

Job summary

PwC Singapore is seeking an IT Intern/Trainee within Internal Firm Services to gain hands-on experience supporting end users, laptops, and collaboration tools. You will work closely with the IT team to resolve incidents and ensure smooth operations.

The role emphasizes learning across Windows, Active Directory, Microsoft 365, Teams, VPN and hardware lifecycle, with opportunities to participate in rollout projects and knowledge sharing.

Qualifications

• Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics
• Interest in End User Support
• Excellent communication skills and a team player
• Keen to develop themselves in the profession
• Highly motivated, enthusiastic, confident and creative
• Good co-curricular activities record
• Strong interpersonal and communication skills
• Service-oriented and committed to teamwork and excellence

Responsibilities

• Investigate incidents, find the root cause, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting, and service, hardware or software rollout projects.

Skills

End User Support

Communication skills

Team player

Willing to learn

Interpersonal skills

Education

Degree/Diploma in IT/CS/Engineering

Tools

Active Directory

Microsoft 365

Teams

VPN

Windows

Job description

PwC Singapore is seeking an IT Intern/Trainee within Internal Firm Services to gain hands-on experience supporting end users, laptops, and collaboration tools. You will work closely with the IT team to resolve incidents and ensure smooth operations.

The role emphasizes learning across Windows, Active Directory, Microsoft 365, Teams, VPN and hardware lifecycle, with opportunities to participate in rollout projects and knowledge sharing.