Observability Project Manager - Dynatrace & ServiceNow

ntt singapore pte. ltd.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

ntt Singapore Pte. Ltd. is seeking an experienced Project Manager to lead planning, execution, and delivery of enterprise observability and monitoring initiatives.

You will drive Dynatrace implementations, onboard teams, and champion observability across multiple technology domains. Responsibilities include coordinating ServiceNow ITSM, Event Management, CMDB, and Service Mapping integrations, establishing governance with KPIs and dashboards, and guiding vendors and regional stakeholders through

Qualifications

• Bachelor’s degree in IT, CS, engineering, business or related field
• 8+ years IT experience with at least 5+ years in Project Management
• Proven experience delivering enterprise monitoring, observability, infrastructure, cloud, or IT operations projects
• Hands-on experience with Dynatrace, ServiceNow, or enterprise monitoring platforms
• Strong knowledge of ITSM, Incident Management, Event Management, Service Reliability, and Governance
• Experience working with cross-functional teams, vendors, and senior stakeholders
• Banking or financial services industry experience preferred
• Excellent leadership, communication, risk management, and stakeholder management skills

Responsibilities

• Lead planning, execution, and delivery of observability and monitoring projects.
• Manage project scope, timelines, budgets, risks, dependencies, and stakeholder communications.
• Drive Dynatrace implementation, onboarding, and observability adoption across technology domains.
• Coordinate ServiceNow integrations including ITSM, Event Management, CMDB, and Service Mapping.
• Establish governance frameworks, KPIs, reporting, and executive dashboards.
• Manage vendors, cross-functional teams, and regional stakeholders.
• Support change management, training, operational readiness, and transition-to-operations activities.
• Ensure compliance with security, audit, and regulatory requirements

Skills

Leadership

Stakeholder management

Communication

Risk management

Governance

Education

Bachelor’s Degree in IT/CS/Engineering/Business

Tools

Dynatrace

ServiceNow

Monitoring platforms

Job description

ntt Singapore Pte. Ltd. is seeking an experienced Project Manager to lead planning, execution, and delivery of enterprise observability and monitoring initiatives.

You will drive Dynatrace implementations, onboard teams, and champion observability across multiple technology domains. Responsibilities include coordinating ServiceNow ITSM, Event Management, CMDB, and Service Mapping integrations, establishing governance with KPIs and dashboards, and guiding vendors and regional stakeholders through