Strategic ServiceNow Engagement Lead

*; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Unknown is seeking an IT project manager with strong ServiceNow and ITOM/ITSM experience in Singapore. The role requires managing full-lifecycle IT enterprise solutions, aligning governance with ITIL v4, and bridging gaps between technical teams and executives.

Candidates should demonstrate expertise in IT Operations Management concepts and stakeholder communication to drive project health and risk management across hybrid delivery models.

Qualifications

• Proven track record of managing full-lifecycle IT enterprise solutions.
• Experience with ServiceNow platforms (ITOM/ITSM) preferred.
• Strong understanding of IT Operations Management concepts (Discovery, CMDB, Monitoring).
• Familiar with Agile, Waterfall or hybrid delivery frameworks and ITIL v4.
• Excellent communication to bridge technical and executive teams.

Skills

Project management

Domain knowledge

Governance & methodologies

Stakeholder management

Problem solving & analytics

Job description

Unknown is seeking an IT project manager with strong ServiceNow and ITOM/ITSM experience in Singapore. The role requires managing full-lifecycle IT enterprise solutions, aligning governance with ITIL v4, and bridging gaps between technical teams and executives.

Candidates should demonstrate expertise in IT Operations Management concepts and stakeholder communication to drive project health and risk management across hybrid delivery models.