Assistant Lead Engineer - Observability Dynatrace (Ops Response)

Synapxe; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Synapxe is seeking a Dynatrace / Cloud Observability & SRE Engineer to support, maintain, and enhance our observability, monitoring, and site reliability practices in a cloud-native, AWS-based environment. You will configure Dynatrace dashboards, alerts, synthetic monitoring, and SLOs, and collaborate with application, DevOps, security, and cloud teams to improve reliability, performance, and resilience.

The ideal candidate has hands-on Dynatrace experience, strong AWS familiarity, and knowledge

Qualifications

• Hands-on Dynatrace maintenance and administration in an enterprise or cloud environment.
• Good understanding of application performance monitoring, tracing, logs, metrics, dashboards, and alerting.
• Familiarity with AWS cloud services and cloud infrastructure monitoring.
• Basic understanding of DevOps practices, CI/CD pipelines, containers, Kubernetes, and microservices architecture.

Responsibilities

• Maintain, configure, and optimize Dynatrace monitoring across applications, infrastructure, cloud services, containers, APIs, and integrations.
• Ensure observability coverage for application performance, infrastructure health, user experience, logs, metrics, traces, service dependencies, and alerts.
• Set up and manage Dynatrace dashboards, alerts, synthetic monitoring, SLOs, anomaly detection, and root-cause analysis capabilities.
• Define and monitor SRE metrics such as availability, latency, error rates, and budgets.
• Collaborate with DevOps, security, and cloud teams to improve reliability, scalability, and resilience.
• Participate in on-call or production support activities, including incident response and service restoration.
• Improve alert quality by reducing noise and implementing intelligent alerting.

Skills

Observability

SRE principles

Automation

Tools

Dynatrace

AWS

Kubernetes

Docker

Terraform

Job description

Company description

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description

Position Overview

We are looking for a skilled Dynatrace / Cloud Observability & SRE Engineer to support, maintain, and enhance our observability, monitoring, and site reliability practices. The ideal candidate should have strong hands-on experience with Dynatrace, be familiar with AWS cloud environments, understand SRE principles, and have some exposure to AI Engineering concepts to support modern cloud-native and AI-enabled applications

Role & Responsibilities

• Maintain, configure, and optimize Dynatrace monitoring across applications, infrastructure, cloud services, containers, APIs, and integrations
• Ensure proper observability coverage for application performance, infrastructure health, user experience, logs, metrics, traces, service dependencies, and alerts.
• Set up and manage Dynatrace dashboards, alerts, synthetic monitoring, service-level objectives, anomaly detection, and root-cause analysis capabilities
• Define, monitor, and report on SRE metrics such as Service Level Indicators, Service Level Objectives, availability, latency, error rates, throughput, and error budgets
• Work with application, infrastructure, DevOps, security, and cloud teams to improve system reliability, scalability, performance, and resilience
• Participate in on-call or production support activities where required, including incident response and service restoration
• Improve alert quality by reducing noise, refining thresholds, implementing intelligent alerting, and ensuring alerts are actionable
• Support reliability engineering practices such as capacity planning, resilience testing, performance tuning, failover validation, and disaster recovery readiness
• Identify recurring operational issues and drive automation, self-healing, runbook improvements, and preventive engineering solutions
• Monitor AWS workloads and provide observability and reliability support for services such as EC2, ECS, EKS, Lambda, RDS, CloudWatch, S3, API Gateway, Load Balancers, and related cloud services
• Support Dynatrace integrations with AWS, CI/CD pipelines, ITSM platforms, incident management tools, and other enterprise monitoring solutions
• Collaborate with DevOps teams to embed monitoring, reliability checks, and performance validation into deployment pipelines
• Maintain documentation for monitoring standards, dashboards, alert rules, SLO definitions, runbooks, incident procedures, and operational best practices
• Explore opportunities to apply AI-assisted observability, automation, predictive monitoring, and intelligent incident respons

Requirements

• Hands-on experience maintaining and administering Dynatrace in an enterprise or cloud environment
• Good understanding of application performance monitoring, distributed tracing, logs, metrics, dashboards, and alerting
• Familiarity with AWS cloud services and cloud infrastructure monitoring
• Basic understanding of DevOps practices, CI/CD pipelines, containers, Kubernetes, and microservices architecture
• Experience with AWS CloudWatch, OpenTelemetry, Kubernetes, Docker, Terraform, or other infrastructure-as-code tools
• Knowledge of AI Engineering concepts such as AI/ML model deployment, inference APIs, vector databases, prompt engineering, or MLOps
• Familiarity with automation using Python, shell scripting, or API-based integrations
• Experience with ITSM tools such as ServiceNow or Jira
• Dynatrace certification or AWS certification would be an advantage