Nursing Home Operations Lead: Excellence & Compliance

NTUC Health Co; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NTUC Health is seeking a proactive Operations Leader for its Nursing Home to drive excellence in facilities, services and safety. You will manage the operations team, ensure compliance with regulatory and environmental standards, and collaborate with health authorities to advance development projects.

You will oversee budgets, implement efficiency initiatives, and maintain SOPs, audits, and KPI reporting while coordinating with vendors and cross‑department teams to sustain high service levels.

Qualifications

• Degree in Business/Building/Facilities Management/Engineering.
• 5-8 years of relevant experience, with at least 2 years in a supervisory role.
• Excellent analytical and problem-solving skills.
• Practical knowledge of Nursing Home operations preferred.
• Strong coordination, interpersonal and people management skills.
• Knowledge of data analytics, visualization, and related software.

Responsibilities

• Lead and manage the Operations team to ensure smooth delivery of facilities, laundry, housekeeping, fire command center, and transportation services in the nursing home.
• Plan, communicate and implement policies, ensuring procedures meet operational excellence.
• Oversee development of the nursing home in collaboration with health authorities and agencies.
• Develop and implement operations strategy for efficiency and productivity.
• Streamline cross-department workflows to maintain operational excellence.
• Manage vendor/service provider engagements to meet requirements.
• Ensure maintenance of building and environment for health and safety of residents and staff.
• Maintain SOPs and prepare audits; oversee department budgets and expenditures.
• Regular reporting and analysis of Operations Management System KPIs.

Skills

Analytical skills

Problem solving

People management

Data analytics

Interpersonal skills

Education

Degree in Business/Building/Facilities Management/Engineering

Tools

Data analytics software

Job description

NTUC Health is seeking a proactive Operations Leader for its Nursing Home to drive excellence in facilities, services and safety. You will manage the operations team, ensure compliance with regulatory and environmental standards, and collaborate with health authorities to advance development projects.

You will oversee budgets, implement efficiency initiatives, and maintain SOPs, audits, and KPI reporting while coordinating with vendors and cross‑department teams to sustain high service levels.