Manager, Operations (Chai Chee Nursing Home)

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NTUC Health Co-operative Limited (NTUC Health) is seeking a Manager, Operations to lead the Nursing Home Operations team, ensuring regulatory compliance, safety, and efficient service delivery. You will drive policies, strategic initiatives, and cross-functional collaboration to achieve excellence.

The role requires 5-8 years of relevant experience with supervisory exposure, and a degree in Business, Building, Facilities Management or Engineering.

Qualifications

• Hold a degree in Business, Building, Facilities Management or Engineering.
• Demonstrate strong analytical and problem-solving capabilities.
• Exhibit coordination, people management and clear communication skills.
• Apply knowledge of data analytics, visualization, and related software.

Responsibilities

• Lead and manage the Operations team to ensure smooth delivery of facilities, laundry, housekeeping, and transportation in the nursing home.
• Plan, communicate and implement policies to meet operational excellence and regulatory requirements.
• Oversee development of the nursing home in collaboration with health authorities and agencies.
• Develop and implement operations strategy focusing on efficiency and productivity.
• Streamline cross-department workflows to maintain operational excellence.
• Coordinate with contracted vendors and service providers to meet business needs.
• Assess and submit maintenance requests for environmental services and equipment.
• Ensure health and safety protections for residents and staff; maintain building standards.
• Maintain and audit SOPs and act as SME for regular audits; manage KPIs reporting.
• Oversee department budgets and expenditures; participate in budget planning.
• Assist in developing new nursing homes with equipment, costing and planning.

Skills

Analytical skills

Problem-solving

Coordination

People management

Communication

Data analytics

Data visualization

Education

Degree in Business/Building/Facilities Management/Engineering

Job description

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services

Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Manager, Operations shall assist the Centre Director in leading the Operations Department to drive operational excellence in the Nursing Home. This includes ensuring that the Nursing Home is in compliance with all regulatory, licensing, safety, and environmental requirements; as well as implementing measures to ensure that the physical integrity of the building structure, its appearance, and optimal functions meet the necessary standards.

You will need to:

• Lead and manage the Operations team in ensuring the smooth delivery of the facilities, laundry, housekeeping, fire command center, and transportation services in the nursing home
• Plan, communicate and implement policies, and ensure procedures meet operational excellence
• Manage and oversee the development of the nursing home in collaboration with health authorities and agencies
• Develop and implement operations strategy for the nursing home, including but not limited to efficiency and productivity-related projects
• Manage the streamlining of cross-department workflows and processes to maintain operational excellence
• Engage and ensure service delivery of contracted vendors and services providers to meet business and operational requirements
• Assess and submit both ongoing and emergent requests for the maintenance of environmental services and equipment of the Home
• Ensure that adequate measures are taken to maintain and upkeep the building and environment so as to protect the health and safety of all residents and staff in the nursing home
• Maintain and upkeep operational SOP and act as subject matter expert to handle regular audits as required, both internal and external
• Manage and oversee the department's budgets and expenditures
• Timely reporting and analysis of Operations Management System KPIs. (to consult Centre Director)
• Perform other duties as assigned such as:
  • Involve in budget planning and work with other departments to monitor expenses allocated
  • Assist in developing new nursing homes, such as acquiring equipment, development projects, costing, and planning with the Centre Director

Job Description (Continued)

Qualification

You should:

• Hold a Degree in Business/Building/Facilities Management/Engineering
• Have 5-8 years of relevant experience, of which 2 years in a supervisory role
• Demonstrate excellent analytical and problem-solving skills
• Exhibit good coordination, interpersonal and people management skills
• Possess good communication skills
• Apply knowledge of data analytics, visualization, and related software

Other Information

It would be great if you:

• Have practical knowledge of Nursing Home's operations