Night-Shift IT Support Engineer

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Benefits offered by this job

AWS & Variable Bonus

Monthly shift allowance

Monthly bonus

Job summary

AlwaysHired Pte. Ltd. in Singapore is seeking an L1 IT support professional to handle internal system support during shifts and adhere to standard operating procedures.

The role includes hands-on troubleshooting of IT issues and user support across computers, printers, and IT appliances. The package features a basic salary of SGD 3,500 to SGD 5,000 per month, a monthly bonus of SGD 335, AWS & variable bonus, and a monthly shift allowance of SGD 17 per shift.

Responsibilities

• Provide L1 IT internal system support during shift per SOP and escalate unresolved issues to senior IT support or higher when needed.
• Troubleshoot L1 IT infra and network issues and escalate to IT infra engineer or vendors during urgent situations.
• Serve as the first point of contact to internal users for computer, printer, and IT appliances usage issues.
• Assist security engineers with routine security tasks during shift.
• Assist with IT system and apps installation, configuration, support and update IT assets and licenses during shift.
• Regularly perform internal IT audits and log any non-compliance detected per IT policies.

Job description

AlwaysHired Pte. Ltd. in Singapore is seeking an L1 IT support professional to handle internal system support during shifts and adhere to standard operating procedures.

The role includes hands-on troubleshooting of IT issues and user support across computers, printers, and IT appliances. The package features a basic salary of SGD 3,500 to SGD 5,000 per month, a monthly bonus of SGD 335, AWS & variable bonus, and a monthly shift allowance of SGD 17 per shift.