IT Support Engineer - L1, MES/WMS, Flexible Shifts

PERSOL Singapore; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

PERSOL Singapore is seeking an IT Support Engineer with 1 to 4 years of experience to provide first-line IT support for systems, infrastructure and end users during a fixed night shift or day shift.

The role covers troubleshooting across applications, hardware, networking and manufacturing systems, ensuring smooth IT operations and timely issue resolution. Candidates should have IT-related education and experience with MES/WMS are advantageous.

Qualifications

• Diploma or degree in IT or related field.
• 1–4 years in IT helpdesk or end-user support.
• Basic Windows/Linux, networking, security concepts, and SQL queries.
• Experience with MES or WMS is a plus.

Responsibilities

• Provide L1 support for applications, systems and end users; resolve issues or escalate.
• Serve as first point of contact for hardware, software, printers and system incidents.
• Perform initial troubleshooting for infrastructure and network issues; escalate as needed.
• Support installation, configuration and maintenance of IT systems and end-user devices.
• Monitor and support manufacturing systems such as MES and WMS.
• Execute routine IT operations, security and audit activities during the shift.
• Maintain accurate documentation, asset records and incident logs.

Skills

L1 support

Networking

Troubleshooting

Documentation

Education

Diploma/Degree in IT

Tools

MES

WMS

Job description

PERSOL Singapore is seeking an IT Support Engineer with 1 to 4 years of experience to provide first-line IT support for systems, infrastructure and end users during a fixed night shift or day shift.

The role covers troubleshooting across applications, hardware, networking and manufacturing systems, ensuring smooth IT operations and timely issue resolution. Candidates should have IT-related education and experience with MES/WMS are advantageous.