Night Front Desk Lead - Guest Services & Revenue

The Ascott Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a candidate to assist residents with check-in and check-out procedures while managing reservations and various customer queries. Responsibilities include handling cash transactions accurately, producing daily reports, and addressing residents' feedback. The ideal candidate will have strong communication skills and a customer service background. This position offers flexible benefits and opportunities for training and development.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to handle cash transactions accurately.
• Strong communication skills for guest interactions.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Make and confirm reservations.
• Respond to queries through walk-ins, emails, and calls.
• Manage cash floats during shifts and balance at the end.
• Verify revenue and follow-up on discrepancies.
• Handle and record residents' complaints and feedback.
• Produce daily reports and perform related tasks as assigned.

Skills

Customer service

Cash handling

Communication

Bookkeeping

Job description

A hospitality company in Singapore is seeking a candidate to assist residents with check-in and check-out procedures while managing reservations and various customer queries. Responsibilities include handling cash transactions accurately, producing daily reports, and addressing residents' feedback. The ideal candidate will have strong communication skills and a customer service background. This position offers flexible benefits and opportunities for training and development.