Guest Experience Lead - Front Desk

Travelodge Hotels Asia; Singapore; Presencial; SGD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Travelodge Hotels Asia is seeking a Guest Service Executive to represent the hotel to guests at all stages of their stay, assist with check-in/check-out, assign rooms, and handle special requests. You will also answer phones, assist with reservations, and uphold cash handling policies.

Strong communication, teamwork, and a neat, professional demeanor are essential. The role requires a certificate or diploma in hospitality or related field and is open to Singapore Citizens or PRs.

Formación

• Certificate or diploma in hospitality, tourism and related discipline.
• Minimum 1 year working experience in hotel-related or customer service role preferred.
• Strong communication and people skills are essential.

Responsabilidades

• Register guests and assign rooms, accommodate special requests as possible.
• Assist preregistration and blocking of rooms for reservations.
• Maintain front desk area, follow cash handling policies, and perform cashier duties as required.
• Coordinate room status updates with housekeeping and notify on check-outs or late check-outs.
• Provide courteous telephone etiquette and assist with guest inquiries and services.

Conocimientos

Customer service

Communication

Team player

Organised

Independent

Educación

Certificate or Diploma in hospitality/tourism

Descripción del empleo

Travelodge Hotels Asia is seeking a Guest Service Executive to represent the hotel to guests at all stages of their stay, assist with check-in/check-out, assign rooms, and handle special requests. You will also answer phones, assist with reservations, and uphold cash handling policies.

Strong communication, teamwork, and a neat, professional demeanor are essential. The role requires a certificate or diploma in hospitality or related field and is open to Singapore Citizens or PRs.