Duty Manager

Travelodge Hotels Asia; Singapore; Presencial; SGD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Travelodge Hotels Asia in Singapore seeks a Duty Manager to oversee daily hotel operations and ensure exceptional guest service. The role involves supervising the Front Office team, handling inquiries, and collaborating with departments to maintain safety and efficiency.

The ideal candidate will have a hotel management degree and Front Office experience, with a willingness to work 3 rotating shifts and cover Reservations when needed.

Formación

• Minimum Degree in Hotel Management or related field.
• Preferred Front Office experience in hospitality or service industry.
• Positive attitude with willingness to learn.
• Able to work in 3 rotating shifts and cover Reservations when needed.
• Excellent interpersonal and communication skills.

Responsabilidades

• Oversee daily Front Office operations and guest service quality.
• Supervise and motivate the Front Office team to maintain high performance.
• Handle guest inquiries and concerns, ensuring service recovery when needed.
• Understand check-in/check-out and billing procedures.
• Adhere to booking/cancellation policies and night audit procedures.
• Communicate operational updates and hotel promotions across teams.
• Implement emergency protocols and manage crises to minimize impact.
• Support administrative tasks and office projects as assigned.

Conocimientos

Front Office experience

Customer service

Communication skills

Educación

Degree in Hotel Management

Descripción del empleo

The Duty Manager will be responsible in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. Responsible for managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

KEY RESPONSIBILITIES: Front Office Operations

• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Proficient in check-in, check-out and understands overall billing procedures
• Understands booking & cancellation policies
• Able to handle guests complains & provide service recovery
• Accurate understanding of the night audit procedure regarding with hotel PMS system
• Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

Administrative & General

• Handles and keeps the record of incoming official letters in file, and report to the Front Office Manager with the information
• Request for purchasing pantry supplies and stationaries
• Maintains front office work stations & cleanliness
• Manages Smart Mart & vending machines
• Take on ad-hoc office or other projects when assigned
• Participate in Front Office committees and task force assignment

QUALIFICATIONS & REQUIREMENTS

• Minimum Degree in Hotel Management or other related fields
• Preferred working experience in a Front Office function preferably in a hospitality or service industry
• Positive working attitude with willingness to learn
• Able to work in 3 rotating shifts & to cover Reservations department when needed
• Comfortable working in a fast-paced environment
• Excellent interpersonal and communication skills to interact well across all levels of staff
• Meticulous, organized and strong multitasking