Night Duty Manager

Oxford Hotel Pte Ltd; Singapore; On-site; SGD 28,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Night shift allowance

Staff discount

Medical insurance

Training opportunities

Collaborative environment

Job summary

Oxford Hotel Pte Ltd in Singapore is seeking an experienced Duty Manager to support the Department Head in daily Front Office operations, uphold service standards, and maximize room revenue in line with hotel policies.

You will lead and supervise junior staff, resolve guest issues diplomatically, liaise with other departments, and work permanent night shifts. The role offers a salary range of SGD 2,500 to 2,900, meal and night shift allowances, medical insurance, and ongoing training.

Qualifications

• Proactive team player with min 3 year's experience in a similar capacity in the hospitality industry.
• Good leadership and decision making skills.
• Outstanding communication & people skills.
• Permanent night shift

Responsibilities

• Manage Front Office operations in line with hotel policies and procedures.
• Supervise and lead junior staff in the department.
• Resolve guest conflicts efficiently and diplomatically to maintain goodwill.
• Liaise effectively with other departments and work as a team.

Skills

Leadership

Communication

People skills

Job description

About us

Oxford Hotel is a 134-rooms property which provides valued accommodation to regional travelers. Our mission is to deliver exceptional guest experiences through the warm and personalized service. We are committed to creating a diverse and inclusive workplace where our employees can thrive and contribute to our continued success.

About the role

As a Duty Manager, you will assist the Department Head in the daily operations of Front Office, deliver service excellence to customers and maximize room revenue, in line with the hotel’s operating standards and policies.

Key Responsibilities

• Familiar with our policies and procedures concerning reservations, room assignments, charges & credit, security, service delivery standard.
• Responsible for the efficient operation of the Front Office.
• Able to supervise and lead junior staff in the department.
• Able to resolve guest conflicts efficiently and diplomatically to maintain goodwill while complying with the hotel's policies.
• Ableto liaiseeffectively with other departments and work as a team.

What we're looking for

• Proactive team player with min 3 year's experience in a similar capacity in the hospitality industry
• Good leadership and decision making skills
• Outstanding communication & people skills
• Permanent night shift

What we offer

• Salary range: $2,500 to $2,900
• Meal allowance, Night shift allowance, Staff discount on hotel stays
• Medical insurance
• Ongoing training and development opportunities
• A collaborative and supportive work environment