Senior/ Duty Manager

OASIA RESORT SENTOSA; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

OASIA RESORT SENTOSA invites an experienced Front Office Supervisor to oversee reception, reservations, and guest services across shifts, delivering high service standards and a positive corporate image.

You will train staff, monitor operations, upsell where appropriate, manage VIP arrangements, and collaborate with Sales to maximise occupancy and revenue.

Qualifications

• Diploma or higher in Hospitality, Tourism or related field.
• 2–3 years front office or supervisory experience in hotels.
• Proficient in Opera PMS or similar hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership) are a plus.
• Strong leadership, communication and problem-solving abilities.
• Service-oriented with ability to manage guest feedback and operational issues.

Responsibilities

• Oversee Front Office operations across shifts to ensure service excellence.
• Supervise reception, cashiering, reservations, and baggage services.
• Ensure VIP guest handling, including pre-arrival inspections and amenities delivery.
• Monitor logbook, messages and inquiries; control access to room keys.
• Upsell room types and coordinate with Sales for group bookings.
• Train reception staff through structured on-the-job programs.
• Address guest safety, incidents, and feedback promptly.
• Maintain grooming standards and uphold the hotel image.

Skills

Front Office supervision

Leadership

Communication

Problem solving

Guest service

Education

Diploma in Hospitality/Tourism

Tools

Opera PMS

Job description

Responsibilities

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel’s corporate image.
• Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism.
• Conduct or assist in pre‑arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements.
• Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Handle matters related to guest safety, incident reporting, theft, and guest conduct issues.
• Take charge of training reception staff, including planning, organising, and conducting structured on‑the‑job training programs.
• Monitor room inventory closely to maximise room utilisation, occupancy, and revenue. Work collaboratively with the Sales team to optimise group allotments and enhance yield.
• Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem‑solving skills.
• Service‑oriented with the ability to handle guest feedback and operational issues effectively.
• Well‑groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.