Senior/ Duty Manager (Orchard Cluster)

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd is seeking a Senior/ Duty Manager for Orchard Cluster to oversee Front Office operations and ensure exceptional guest service. You will supervise reception, cashier, reservations, and related services, while maintaining brand standards and driving revenue and occupancy targets.

The role requires a Diploma in Hospitality, 2–3 years supervisory hotel experience, and strong leadership, communication, and problem-solving skills.

Qualifications

• Diploma in Hospitality, Tourism, or related field.
• 2–3 years Front Office or supervisory experience in hotel.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (CERT, service excellence, leadership, operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-focused with ability to handle guest feedback and operational issues.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Direct, monitor and supervise day-to-day activities of Front Office and other departments.
• Ensure smooth operations and customer service satisfaction per hotel standards.
• Supervise Front Office sections: reception, cashier, telephone, reservations, baggage.

Skills

Leadership

Communication

Problem-solving

Guest service

Shift management

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Responsibilities

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.
• Quincy Hotel

Custom Field 3: 17117

Senior/ Duty Manager (Orchard Cluster)

Responsibilities

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Location available:

• Quincy Hotel
• Orchard Rendezvous Hotel

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.