Duty Manager

Travelodge Hotels - Asia; Singapore; Presencial; SGD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Travelodge Hotels - Asia is seeking a Duty Manager to supervise daily Front Office operations, ensuring exceptional guest service and a safe, efficient workplace. You will lead a team across shifts, manage check-in/out, billing, bookings, and policy adherence while coordinating with other departments to deliver smooth hotel operations.

Responsibilities include night audit oversight, emergency procedures, and crisis management to protect guests and staff, with a focus on continuous service

Formación

• Minimum Degree in Hotel Management or related field.
• Experience in Front Office in hospitality or service industry preferred.
• Ability to work in rotating shifts; learn quickly.
• Excellent interpersonal and communication skills.

Responsabilidades

• Supervise Front Office team and maintain high knowledge of products and services.
• Handle check-in/check-out and understand billing procedures.
• Understand booking and cancellation policies.
• Resolve guest complaints and provide service recovery.
• Understand night audit procedure with hotel PMS.
• Communicate operation updates and promotions across staff.
• Implement emergency response protocols and safeguard guests and staff.
• Manage crisis situations to minimize impact on guest safety and hotel operations.

Conocimientos

Front Office Leadership

Customer Service

Communication

Shift Management

Educación

Bachelor's degree in Hotel Management

Herramientas

Hotel PMS

POS

Descripción del empleo

The Duty Manager will be responsible in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. Responsible for managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

KEY RESPONSIBILITIES: Front Office Operations

• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.


• Proficient in check-in, check-out and understands overall billing procedures.


• Understands booking & cancellation policies.


• Able to handle guests complains & provide service recovery.


• Accurate understanding of the night audit procedure regarding with hotel PMS system.


• Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates.


• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.


• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.

Administrative & General

• Handles and keeps the record of incoming official letters in file, and report to the Front Office Manager with the information.


• Request for purchasing pantry supplies and stationaries.


• Maintains front office work stations & cleanliness.


• Manages Smart Mart & vending machines.


• Take on ad-hoc office or other projects when assigned.


• Participate in Front Office committees and task force assignment.

QUALIFICATIONS & REQUIREMENTS

• Minimum Degree in Hotel Management or other related fields


• Preferred working experience in a Front Office function preferably in a hospitality or service industry


• Positive working attitude with willingness to learn


• Able to work in 3 rotating shifts & to cover Reservations department when needed


• Comfortable working in a fast-paced environment


• Excellent interpersonal and communication skills to interact well across all levels of staff


• Meticulous, organized and strong multitasking