Contact Centre Counselor - Multilingual Support

Agape Connecting People Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Agape Connecting People Pte Ltd in Singapore is seeking a friendly and capable Customer Service/Contact Centre representative to handle enquiries from participants and the public. You will provide accurate, prompt assistance via voice calls, emails and live chat, and coordinate with colleagues to resolve issues.

The role requires strong English communication, at least two years in a contact centre, and proficiency with Microsoft Office.

Qualifications

• English communication with clear and professional tone.
• At least 2 years in a contact centre.
• Ability to handle challenging interactions professionally.
• Proficiency with Microsoft Office applications.
• Additional languages may be required depending on programme needs.

Responsibilities

• Provide prompt and accurate responses via calls, email, chat.
• Understand needs of participants and provide timely information.
• Coordinate with stakeholders to resolve queries.
• Log all interactions accurately in the designated interaction management system.
• Maintain professional soft skills in all communications.
• Follow up on cases to ensure resolutions.

Skills

English communication

Contact centre experience

Multilingual capabilities

Deescalation

Customer service

Tools

Microsoft Office

Job description

Agape Connecting People Pte Ltd in Singapore is seeking a friendly and capable Customer Service/Contact Centre representative to handle enquiries from participants and the public. You will provide accurate, prompt assistance via voice calls, emails and live chat, and coordinate with colleagues to resolve issues.

The role requires strong English communication, at least two years in a contact centre, and proficiency with Microsoft Office.