Multichannel Customer Care & Sales Specialist

Strategic Marketing (S) Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Clean and air-conditioned working env.

Attractive staff discount on Home Appl

5 days work week, flexi office hours

Job summary

Strategic Marketing (S) Pte Ltd in Singapore is seeking a customer service professional to handle face-to-face, phone, and email inquiries. You will manage high call and email volumes, resolve issues with clear communication, and assist customers in the showroom with sales of new and refurbished appliances.

You will liaise with third-party service contractors for appointments and spare parts, enter customer data accurately, and contribute to a friendly, efficient showroom environment for diverse

Qualifications

• GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre
• Strong spoken English and Mandarin, decent written English skills
• Strong people-handling skills and a keen listener
• Pleasant personality and adaptable to different types of customers and scenarios
• A team player with a positive service mindset

Responsibilities

• Ensure customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Professionally resolve customers' problems through strong and clear interpersonal dialogue
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback and goods returns and exchanges
• Sell new and refurbished products in the showroom

Skills

Bilingual English/Mandarin

Excellent communication

Interpersonal skills

Active listening

Team player

Adaptability

Education

GCE 'N/O' level

Job description

Strategic Marketing (S) Pte Ltd in Singapore is seeking a customer service professional to handle face-to-face, phone, and email inquiries. You will manage high call and email volumes, resolve issues with clear communication, and assist customers in the showroom with sales of new and refurbished appliances.

You will liaise with third-party service contractors for appointments and spare parts, enter customer data accurately, and contribute to a friendly, efficient showroom environment for diverse