Voice-Centric Customer Care Specialist

Income Insurance Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Income Insurance Limited is seeking a Customer Care Executive to deliver high standards of service across voice, email, and chat channels in Singapore. You will manage inquiries, resolve issues, and uphold SLAs while maintaining empathy and accuracy. The role emphasizes communication skills and teamwork within the contact centre.

Join a dynamic team focused on customer experience and compliance in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in a contact centre environment.
• Diploma of any discipline is required.
• Strong verbal and written communication skills with a customer-first mindset.

Responsibilities

• Handle inbound calls promptly and professionally, resolving inquiries and complaints.
• Conduct outbound follow-ups and information verification.
• Respond to emails and live chat in a timely and accurate manner.
• Maintain accurate customer records and comply with SLAs.

Skills

Voice-based support

Multi-channel communication

Inbound calls

Outbound calls

Email & Live chat

Empathy

Problem resolution

Time management

CRM software

Team collaboration

Compliance

Education

Diploma of any Discipline

Tools

CRM software

Phone systems

Job description

Income Insurance Limited is seeking a Customer Care Executive to deliver high standards of service across voice, email, and chat channels in Singapore. You will manage inquiries, resolve issues, and uphold SLAs while maintaining empathy and accuracy. The role emphasizes communication skills and teamwork within the contact centre.

Join a dynamic team focused on customer experience and compliance in a fast-paced environment.