Omnichannel Customer Support Specialist

SHAMIR ASIA PTE. LTD.; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

SHAMIR ASIA PTE. LTD. in Singapore seeks a dedicated Customer Service Executive to be the frontline for customers, ensuring inquiries and requests are resolved promptly with accuracy and efficiency.

You will handle omnichannel support, address issues, process orders, and escalate complex problems to the appropriate departments while maintaining product knowledge to advise customers effectively.

Qualifications

• Experience in a call centre, retail or help-desk environment is preferred.
• Strong verbal and written communication, professional tone.
• Empathy, patience and de-escalation skills for stressed customers.
• Able to multitask across chats and accounts while meeting targets.

Responsibilities

• Handle omnichannel customer inquiries via phone, live chat, and emails.
• Address inquiries, provide product information, or order updates.
• Process orders, refunds, exchanges, and cancellations per internal processes.
• Escalate complex issues to Technical Support, Finance, or Sales with clear notes.
• Maintain knowledge of products and policies to recommend suitable goods.
• Keep incoming and outgoing logistics organized and customers updated.

Skills

Customer service experience

Excellent communication

Empathy & de-escalation

Multitasking

Job description

SHAMIR ASIA PTE. LTD. in Singapore seeks a dedicated Customer Service Executive to be the frontline for customers, ensuring inquiries and requests are resolved promptly with accuracy and efficiency.

You will handle omnichannel support, address issues, process orders, and escalate complex problems to the appropriate departments while maintaining product knowledge to advise customers effectively.