Multi-Site Student Services Operations Lead

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. seeks an Operations Manager (Student Services) to drive performance, service excellence, and scalability across BELLS training centres. You will lead strategic initiatives focused on student outcomes and centre efficiency.

You will develop upskilling pathways, monitor attendance using TMS, and oversee service delivery, leadership development, and cross-functional process improvements to support expansion.

Qualifications

• Diploma or Degree in Business, Operations Management, or related field.
• 5–8 years of relevant experience in Education / Training / Service industry.
• Minimum 2–3 years in a leadership role.

Responsibilities

• Centre Operations Oversight: oversee daily operations across BELLS training centres and ensure consistent service delivery and standards.
• Strategic Execution: develop upskilling pathways and training programs; drive initiatives to improve student progression and outcomes.
• Attendance & Make-Up Management: monitor absenteeism trends using TMS; implement strategies to reduce absentee rates; optimise make-up class processes.
• Service Excellence: maintain high student experience standards; drive continuous service improvements; handle escalations.
• Team Leadership & Development: coach, mentor and develop Centre Operations teams; build leadership pipeline; conduct performance reviews.
• Risk Management & Continuous Improvement: identify operational risks; propose and implement solutions; work cross-functionally to enhance effectiveness.
• Business & Transformation Initiatives: support planning and expansion; drive digital transformation and automation; participate in strategic projects.

Skills

Leadership

Data-driven decisions

Stakeholder management

Problem solving

Analytics

Fast-paced environment

Education

Diploma or Degree in Business/Operations

Tools

TMS

LMS

Job description

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. seeks an Operations Manager (Student Services) to drive performance, service excellence, and scalability across BELLS training centres. You will lead strategic initiatives focused on student outcomes and centre efficiency.

You will develop upskilling pathways, monitor attendance using TMS, and oversee service delivery, leadership development, and cross-functional process improvements to support expansion.