Operations Leader - Student Services & Centre Excellence

BELLS Institute of Higher Learning; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

The BELLS Institute of Higher Learning is seeking an Operations Manager (Student Services) to oversee daily operations across its BELLS training centres in Singapore. You will drive service quality, student outcomes, and scalable processes, working with campus teams to ensure consistent delivery and KPI performance.

Responsibilities include centre operations oversight, upskilling program development, attendance management, and leading a multi-centre team.

Qualifications

• Diploma or Degree in Business, Operations Management, or related field.
• 5–8 years of relevant experience in Education / Training / Service industry.
• Minimum 2–3 years in a leadership role.

Responsabilités

• Centre Operations Oversight: Oversee daily operations across all BELLS training centres and ensure consistency in service delivery, processes, and standards.
• Strategic Execution: Develop upskilling pathways and training programs; collaborate with stakeholders to enhance course offerings; drive initiatives to improve student progression and outcomes.
• Attendance & Make-Up Management: Monitor absenteeism trends using TMS; implement strategies to reduce absentee rates; optimise make-up class processes.
• Service Excellence: Ensure high standards of student experience across all centres; drive continuous improvement in service delivery; handle escalations and critical service issues.
• Team Leadership & Development: Coach, mentor, and develop Centre Operations teams; build leadership pipeline; conduct performance reviews and training plans.
• Risk Management & Continuous Improvement: Identify operational risks; propose and implement solutions; work cross-functionally to enhance operational effectiveness.
• Business & Transformation Initiatives: Support business planning and expansion strategies; drive digital transformation initiatives (e.g. automation, tech adoption).

Connaissances

Leadership

Data analytics

Systems experience

Problem solving

Stakeholder management

Fast-paced work

Formation

Diploma or Degree in Business, Operations Management, or related field

Outils

TMS

LMS

Description du poste

The BELLS Institute of Higher Learning is seeking an Operations Manager (Student Services) to oversee daily operations across its BELLS training centres in Singapore. You will drive service quality, student outcomes, and scalable processes, working with campus teams to ensure consistent delivery and KPI performance.

Responsibilities include centre operations oversight, upskilling program development, attendance management, and leading a multi-centre team.