Operations Manager (Student Services)

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. seeks an Operations Manager (Student Services) to drive performance, service excellence, and scalability across BELLS training centres. You will lead strategic initiatives focused on student outcomes and centre efficiency.

You will develop upskilling pathways, monitor attendance using TMS, and oversee service delivery, leadership development, and cross-functional process improvements to support expansion.

Qualifications

• Diploma or Degree in Business, Operations Management, or related field.
• 5–8 years of relevant experience in Education / Training / Service industry.
• Minimum 2–3 years in a leadership role.

Responsibilities

• Centre Operations Oversight: oversee daily operations across BELLS training centres and ensure consistent service delivery and standards.
• Strategic Execution: develop upskilling pathways and training programs; drive initiatives to improve student progression and outcomes.
• Attendance & Make-Up Management: monitor absenteeism trends using TMS; implement strategies to reduce absentee rates; optimise make-up class processes.
• Service Excellence: maintain high student experience standards; drive continuous service improvements; handle escalations.
• Team Leadership & Development: coach, mentor and develop Centre Operations teams; build leadership pipeline; conduct performance reviews.
• Risk Management & Continuous Improvement: identify operational risks; propose and implement solutions; work cross-functionally to enhance effectiveness.
• Business & Transformation Initiatives: support planning and expansion; drive digital transformation and automation; participate in strategic projects.

Skills

Leadership

Data-driven decisions

Stakeholder management

Problem solving

Analytics

Fast-paced environment

Education

Diploma or Degree in Business/Operations

Tools

TMS

LMS

Job description

Role Overview

The Operations Manager (Student Services) is responsible for overseeing the performance, service excellence, and operational efficiency of all BELLS training centres. This role drives strategic initiatives aligned with senior management goals, focusing on student outcomes, service quality, and operational scalability.

Key Responsibilities

1. Centre Operations Oversight

• Oversee daily operations across all BELLS training centres

• Ensure consistency in service delivery, processes, and standards

• Monitor centre performance (enrolment, attendance, service KPIs)

2. Strategic Execution (Aligned with SMC CSFs)

Upskilling Strategy

• Develop and implement upskilling pathways and training programs

• Collaborate with stakeholders to enhance course offerings

• Drive initiatives to improve student progression and outcomes

Attendance & Make-Up Management

• Monitor absenteeism trends using TMS (Training Management System)

• Implement strategies to reduce absentee rates

• Optimise make-up class processes

Service Excellence

• Ensure high standards of student experience across all centres

• Drive continuous improvement in service delivery

• Handle escalations and critical service issues

3. Team Leadership & Development

• Coach, mentor, and develop Centre Operations teams

• Build leadership pipeline within centres

• Conduct performance reviews and training plans

4. Risk Management & Continuous Improvement

• Identify operational risks and inefficiencies

• Propose and implement solutions

• Work cross-functionally to enhance operational effectiveness

5. Business & Transformation Initiatives

• Support business planning and expansion strategies

• Drive digital transformation initiatives (e.g. automation, tech adoption)

• Participate in strategic projects to improve business scalability

Requirements

Education

• Diploma or Degree in Business, Operations Management, or related field

Experience

• 5–8 years of relevant experience in:

  • Education / Training / Service industry

  • Multi-site operations management

• Minimum 2–3 years in a leadership role

Skills & Competencies

• Strong leadership and people management skills

• Data-driven decision making (KPIs, reporting, analytics)

• Experience with systems (e.g. TMS, LMS)

• Excellent problem-solving and stakeholder management

• Ability to work in fast-paced, performance-driven environment

Preferred

• Experience in private education / training centres

• Familiarity with SSG / WSQ frameworks

• Exposure to digital transformation or process automation