Operations Lead: Student Services & Centre Excellence

bells institute of higher learning pte. ltd.

Singapore

On-site

SGD 90,000 - 120,000

Full time

4 days ago

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Job summary

BELLS Institute of Higher Learning is seeking an Operations Manager (Student Services) to oversee the performance and service quality across all BELLS training centres in Singapore. You will drive efficiency, student outcomes, and scalable operations while leading centre teams.

The role emphasizes cross-functional collaboration, process improvement, and strategic initiatives aligned with senior management goals, including upskilling and transformation projects.

Qualifications

Diploma or Degree in Business, Operations Management, or related field.
5–8 years of relevant experience in Education / Training / Service industry.
Multi-site operations management experience.
Minimum 2–3 years in a leadership role.

Responsibilities

Oversee daily operations across all BELLS training centres.
Ensure consistency in service delivery, processes, and standards.
Monitor centre performance (enrolment, attendance, service KPIs).
Develop and implement upskilling pathways and training programs.
Coach, mentor, and develop Centre Operations teams.
Identify operational risks and drive continuous improvement.
Support business planning and expansion initiatives.

Skills

Leadership

Data-driven decisions

Stakeholder management

Problem-solving

Excellent communication

Systems experience (TMS, LMS)

Education

Diploma or Degree in Business/Operations Management

Tools

TMS

LMS

Job description

The role emphasizes cross-functional collaboration, process improvement, and strategic initiatives aligned with senior management goals, including upskilling and transformation projects.

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