Centre Operations & Customer Experience Leader
nk education pte. ltd.
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Job summary
nk education pte. ltd. in Singapore is seeking an experienced Centre Operations Manager to lead its contact centre services.
Reporting to the Director, you will monitor centre performance, plan curricula and programmes, and drive customer experience improvements. You will oversee staff development, recruitment, and training across centres, optimise resource planning, and ensure KPI targets are met within budget.
Job description
nk education pte. ltd. in Singapore is seeking an experienced Centre Operations Manager to lead its contact centre services.
Reporting to the Director, you will monitor centre performance, plan curricula and programmes, and drive customer experience improvements. You will oversee staff development, recruitment, and training across centres, optimise resource planning, and ensure KPI targets are met within budget.
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