Microsoft 365 IT Support Engineer — Troubleshooter & Enabler

ESMEGEN CONSULTANTS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Esmegen Consultants PTE. LTD. is seeking an IT Support Engineer in Singapore to join our managed IT services team. You will work directly with customers, helping with everyday IT issues and handling Microsoft 365 administration that keeps their teams working.

A new joiner needs their laptop and accounts ready on day one; you will onboard users, reset passwords, and manage licences while maintaining clear status updates.

Qualifications

• Hands-on experience with Microsoft 365 administration tools and services.
• Strong troubleshooting and problem-solving abilities in a fast-paced environment.
• Clear, concise communication with users and stakeholders.

Responsibilities

• Support users with Windows PCs and Microsoft 365 issues, documenting resolutions.
• Onboard/offboard users via Entra ID, manage licences and access policies.
• Administer Teams, SharePoint, OneDrive, and Exchange Online configurations.
• Manage devices with Intune, including enrolment and updates.
• Review Defender alerts and investigate security-related issues.
• Raise and track support cases with Microsoft when needed.

Skills

Microsoft 365 admin

Troubleshooting

Customer support

Tools

Microsoft 365 admin center

Entra ID

Intune

Exchange Online

Job description

Esmegen Consultants PTE. LTD. is seeking an IT Support Engineer in Singapore to join our managed IT services team. You will work directly with customers, helping with everyday IT issues and handling Microsoft 365 administration that keeps their teams working.

A new joiner needs their laptop and accounts ready on day one; you will onboard users, reset passwords, and manage licences while maintaining clear status updates.