Merchant Success & Operations Intern

Qlub (Singapore) Pte. Ltd.qlub.io; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Merchant Success & Operations Intern, you'll help drive our growth in Singapore: building, shipping, and delivering results from day one.

You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

Qualifications

• Currently pursuing a degree or diploma in Business, Operations, Hospitality, or a related field.
• Passionate about technology, startups, and the F&B industry.
• Strong problem-solving and critical thinking skills.
• Great communicator with the ability to work with both internal teams and external partners.
• Eager to learn, hands-on, and willing to take on new challenges.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Experience in payments, fintech, hospitality tech, or a high-growth marketplace (nice to have).

Responsibilities

• Support the operational onboarding process for new F&B merchants onto the qlub platform.
• Assist in organizing and coordinating training sessions for merchants to ensure they can fully utilize Qlub’s services.
• Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform.
• Work closely with the operations and product teams to provide feedback and support improvements to our services.
• Assist with monitoring platform integrations and reporting on merchant usage; conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends.
• Provide administrative support to the Merchant Success & Operations team as needed.

Skills

Strong problem-solving

Critical thinking

Great communicator

Organized

Detail-oriented

Multitask

Education

Degree or diploma in Business/Operations/Hospitality

Job description

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Merchant Success & Operations Intern, you'll help drive our growth in Singapore: building, shipping, and delivering results from day one.

You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.