Operations Intern

Qlub; Singapore; On-site; SGD 20,000 - 33,000; Full time

Benefits offered by this job

Ownership impact on products

Fast-moving environment

Close collaboration with experts

Visible impact in a global fintech

Job summary

qlub is scaling rapidly across markets and seeks an Operations Intern to drive growth in Singapore from day one. You will onboard merchants, coordinate training, and build strong relationships to turn frictionless payments into measurable growth for restaurants.

You’ll collaborate with ops and product teams to iterate on services and provide merchant support. The role offers exposure to payments and hospitality tech in a fast-moving, high-growth environment with real ownership of projects and

Qualifications

• Currently pursuing a degree or diploma in Business, Operations, Hospitality, or related field.
• Strong problem-solving and critical thinking skills.
• Great communicator with internal teams and external partners.
• Eager to learn and hands-on in a fast-paced environment.

Responsibilities

• Onboard new F&B merchants onto the qlub platform.
• Organize and coordinate merchant training sessions.
• Build and maintain relationships with merchants and optimize usage.
• Collaborate with operations and product teams to provide feedback.
• Monitor platform integrations and report merchant usage; assist with ad hoc tasks.

Skills

Ownership

Fast-paced

Communication

Problem-solving

Multitasking

Education

Pursuing Business/Operations/Hospitality degree

Job description

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Intern, you'll help drive our growth in Singapore: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own:

• Support the operational onboarding process for new F&B merchants onto the qlub platform
• Assist in organizing and coordinating training sessions for merchants to ensure they can fully utilize Qlub’s services
• Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform
• Work closely with the operations and product teams to provide feedback and support improvements to our services
• Assist with monitoring platform integrations and reporting on merchant usage Conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends
• Provide administrative support to the Merchant Success & Operations team as needed

Who you are:

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need:

• Currently pursuing a degree or diploma in Business, Operations, Hospitality, or a related field
• Passionate about technology, startups, and the F&B industry
• Strong problem-solving and critical thinking skills
• Great communicator with the ability to work with both internal teams and external partners
• Eager to learn, hands-on, and willing to take on new challenges
• Organized, detail-oriented, and able to multitask in a fast-paced environment

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?