Merchant Success & Onboarding Specialist

SHOPLINE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SHOPLINE in Singapore is seeking an Implementation Specialist to manage the onboarding process of merchants. You will work closely with merchants to ensure they are supported from commitment to store launch. This role involves leading training sessions, troubleshooting integration errors, and providing ongoing guidance to help merchants achieve success with SHOPLINE. Ideal candidates should possess a Diploma or Bachelor's degree and have strong communication skills. Fresh graduates are also welcome to apply.

Qualifications

• 1 year of experience in Customer Service, Client Support, or Customer Relationship is preferred.
• Fresh graduates are welcome to apply.
• Knowledge in Website/Ecommerce is an advantage.

Responsibilities

• Own and manage merchant onboarding process until store launch.
• Lead onboarding and API integration, troubleshoot errors.
• Provide training sessions and webinars for merchants.
• Become a subject matter expert on the SHOPLINE platform.

Skills

Customer Service experience

Strong communication skills

Creative and critical mindset

Attention to detail

Education

Diploma or Bachelor’s Degree

Tools

Google Analytics

Salesforce

Zendesk

Job description

SHOPLINE in Singapore is seeking an Implementation Specialist to manage the onboarding process of merchants. You will work closely with merchants to ensure they are supported from commitment to store launch. This role involves leading training sessions, troubleshooting integration errors, and providing ongoing guidance to help merchants achieve success with SHOPLINE. Ideal candidates should possess a Diploma or Bachelor's degree and have strong communication skills. Fresh graduates are also welcome to apply.