Merchant Success Growth Associate

SHOPLINE; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

SHOPLINE is looking for a Senior Associate, Merchant Success to enhance engagement and value for its merchants. The ideal candidate will possess 3-5 years of account management experience, demonstrating strong business acumen and relationship-building skills. You will coach merchants on growth strategies and support strategic partnerships. Proven experience in digital marketing tools, such as Google Analytics and AdWords, is preferred. Fluency in English and Mandarin is required for effective communication.

Qualifications

• 3-5 years of experience in account management with small to medium companies.
• Strong understanding of domestic marketplaces and commerce expectations.
• Exceptional ability to develop relationships with diverse personalities.
• Proven ability to analyze complex situations and drive action plans.

Responsibilities

• Own and drive engagement and services for Shopline merchants.
• Coach merchants to grow their business with structured recommendations.
• Support development of strategic merchant partnerships.
• Make recommendations based on data and industry trends.

Skills

Account management

Relationship-building

Business acumen

Digital Marketing

Customer-centric thinking

Analytical skills

Proactive mindset

Fluency in English and Mandarin

Tools

Google Analytics

Facebook Pixel

AdWords

Job description

SHOPLINE is looking for a Senior Associate, Merchant Success to enhance engagement and value for its merchants. The ideal candidate will possess 3-5 years of account management experience, demonstrating strong business acumen and relationship-building skills. You will coach merchants on growth strategies and support strategic partnerships. Proven experience in digital marketing tools, such as Google Analytics and AdWords, is preferred. Fluency in English and Mandarin is required for effective communication.