Membership Operations & CRM Specialist

HomeTeamNS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

HomeTeamNS in Singapore is seeking anAdministrative Support role to deliver comprehensive operational and administrative assistance across a range of activities. You will manage the full cycle of membership applications, maintain CRM data, and respond to member inquiries with accuracy and care.

The role includes coordinating NS Full Time engagement talks and member events, as well as supporting CRM and mobile app enhancements.

Qualifications

• Diploma or Advanced/Higher/Graduate Diploma or equivalent qualification in any discipline.
• Strong understanding of data accuracy and data-entry tasks with meticulous attention to detail.
• Excellent organisational skills, problem-solving, and resilience.
• Advanced proficiency in Microsoft Excel, including PivotTables for data analysis and reporting.
• Proficiency in Canva for creating presentations and visuals is a plus.
• Excellent written and verbal communication skills.
• Minimum of two years of relevant work experience.
• Candidates with clerical, administrative, or event support backgrounds will be preferred.

Responsibilities

• Provide comprehensive administrative and operational support across organizational activities.
• Manage full cycle of membership applications, including processing and post-application administration.
• Coordinate NS Full Time engagement talks and member engagement events (e.g., Annual Children’s Education Awards).
• Maintain accurate member data in the CRM system and verify/process documents.
• Respond to member inquiries via multiple channels and provide reliable data to internal stakeholders.
• Support HomeTeamNS events, with potential work outside standard office hours.
• Address and resolve member feedback and complaints to ensure high-quality service.
• Assist in CRM and mobile app enhancements and management.

Skills

Data entry

Data accuracy

Organisational skills

PivotTables

Microsoft Excel

Communication

Education

Diploma or Advanced/Higher/Graduate Diploma

Tools

Excel

Canva

Job description

HomeTeamNS in Singapore is seeking anAdministrative Support role to deliver comprehensive operational and administrative assistance across a range of activities. You will manage the full cycle of membership applications, maintain CRM data, and respond to member inquiries with accuracy and care.

The role includes coordinating NS Full Time engagement talks and member events, as well as supporting CRM and mobile app enhancements.