Membership & Administration Assistant

Association of Employment Agencies (Singapore); Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

The Association of Employment Agencies (Singapore) seeks an administrative professional to provide support for membership services, industry programmes and events. You will handle communications, records and everyday office tasks to ensure smooth operations and member satisfaction.

Responsibilities include onboarding, renewals, inquiries, programme support, registrations and finance documentation. A focus on customer service will help maintain strong relationships with members and partners.

Qualifications

• Customer service experience will be an advantage.

Responsibilities

• Assist with onboarding new members, processing renewals, and responding to member enquiries to maintain accurate membership records
• Support planning and execution of industry programmes, workshops, and member activities to enhance member engagement
• Coordinate participant registrations, schedule and manage Zoom meetings, and communicate updates to attendees
• Manage incoming phone calls, emails, and walk-in enquiries to provide timely and accurate information
• Assist with mediation and case administration processes to support dispute resolution activities
• Prepare invoices and receipts, and follow up on payments to ensure financial accuracy and timeliness
• Support meetings, events, and logistics arrangements to facilitate smooth operations
• Liaise with members, government agencies, industry partners, and vendors to maintain effective relationships
• Maintain records, databases, and perform general office administration tasks to ensure organized and efficient office management

Skills

Customer service

Job description

Company Overview

The client is located in Singapore, specializing in supporting industry programmes and member services through effective administration and coordination.

Job Summary

Provide administrative support to membership services, industry programmes, and events while managing communications, records, and office functions to ensure smooth operations and member satisfaction.

Responsibilities

• Assist with onboarding new members, processing renewals, and responding to member enquiries to maintain accurate membership records
• Support planning and execution of industry programmes, workshops, and member activities to enhance member engagement
• Coordinate participant registrations, schedule and manage Zoom meetings, and communicate updates to attendees
• Manage incoming phone calls, emails, and walk-in enquiries to provide timely and accurate information
• Assist with mediation and case administration processes to support dispute resolution activities
• Prepare invoices and receipts, and follow up on payments to ensure financial accuracy and timeliness
• Support meetings, events, and logistics arrangements to facilitate smooth operations
• Liaise with members, government agencies, industry partners, and vendors to maintain effective relationships
• Maintain records, databases, and perform general office administration tasks to ensure organized and efficient office management

Preferred competencies and qualifications

• Customer service experience will be an advantage

Other Information

N/A