Membership Services & Engagement Coordinator

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

LAGUNA HOTEL HOLDINGS PTE. LTD. in Singapore is seeking a proactive Membership Administrative Assistant to handle daily operations, member inquiries, and data entry.

The role supports the Membership Sales team with applications, maintains confidential profiles, and assists in post-sales kit preparation. You will also help with event planning and weekend duties as needed. Ideal candidates have strong communication, good interpersonal skills, and proficiency in MS Office applications.

Qualifications

• Five-day workweek and once every weekend rotating duty.
• Good interpersonal and communication skills.
• Proficient in MS Office Word & Excel, Outlook and etc.

Responsibilities

• Provide daily operation duties and administrative assistance in membership enquiries and services.
• Assist with any enquires (via phone, email or in-person)
• Assist and support the Membership Sales team with membership application
• Update and handle confidential membership profile and database
• Perform secretarial and administration support duties
• Assist with membership application data-entry and post-sales membership enrolment kit preparation
• Rotating membership enquiry duty on weekdays and once every weekend or as and when assigned
• Assist with event planning and duties during membership events and /or when necessary
• Perform supporting function in membership sales related enquires (incentive will be determined by team leader and awarded when monthly team KPI is met)
• Any other jobs/ duties as assign as and when by the management

Skills

Interpersonal skills

Communication skills

Tools

MS Office (Word, Excel, Outlook)

Job description

LAGUNA HOTEL HOLDINGS PTE. LTD. in Singapore is seeking a proactive Membership Administrative Assistant to handle daily operations, member inquiries, and data entry.

The role supports the Membership Sales team with applications, maintains confidential profiles, and assists in post-sales kit preparation. You will also help with event planning and weekend duties as needed. Ideal candidates have strong communication, good interpersonal skills, and proficiency in MS Office applications.