Executive, Loyalty Operations

HomeTeamNS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

HomeTeamNS in Singapore is seeking anAdministrative Support role to deliver comprehensive operational and administrative assistance across a range of activities. You will manage the full cycle of membership applications, maintain CRM data, and respond to member inquiries with accuracy and care.

The role includes coordinating NS Full Time engagement talks and member events, as well as supporting CRM and mobile app enhancements.

Qualifications

• Diploma or Advanced/Higher/Graduate Diploma or equivalent qualification in any discipline.
• Strong understanding of data accuracy and data-entry tasks with meticulous attention to detail.
• Excellent organisational skills, problem-solving, and resilience.
• Advanced proficiency in Microsoft Excel, including PivotTables for data analysis and reporting.
• Proficiency in Canva for creating presentations and visuals is a plus.
• Excellent written and verbal communication skills.
• Minimum of two years of relevant work experience.
• Candidates with clerical, administrative, or event support backgrounds will be preferred.

Responsibilities

• Provide comprehensive administrative and operational support across organizational activities.
• Manage full cycle of membership applications, including processing and post-application administration.
• Coordinate NS Full Time engagement talks and member engagement events (e.g., Annual Children’s Education Awards).
• Maintain accurate member data in the CRM system and verify/process documents.
• Respond to member inquiries via multiple channels and provide reliable data to internal stakeholders.
• Support HomeTeamNS events, with potential work outside standard office hours.
• Address and resolve member feedback and complaints to ensure high-quality service.
• Assist in CRM and mobile app enhancements and management.

Skills

Data entry

Data accuracy

Organisational skills

PivotTables

Microsoft Excel

Communication

Education

Diploma or Advanced/Higher/Graduate Diploma

Tools

Excel

Canva

Job description

Job Description

• This position is responsible for delivering comprehensive administrative and operational support across a variety of organizational activities.

• Key duties include managing the full cycle of membership applications, including processing, and post application administration requirements.

• Coordinating and conduct regular NS Full Time engagement talks, organizing member’s engagement events such as the HomeTeamNS Annual Children’s Education Awards among others.

• The role also entails maintaining accurate member data in the CRM system, verifying and processing application documents, and responding efficiently to member inquiries via multiple communication channels. Ensure data accuracy and provide reliable data to internal stakeholders when required.

• Additionally, the position supports HomeTeamNS events and activities, which may require working outside standard office hours, and ensures reliable data is provided to internal stakeholders.

• Address and resolve members’ feedback and complaints to ensure an outstanding customer service experience.

• Overall, the role emphasizes meticulous administration, strong organizational skills, and a commitment to high-quality member service.

• To provide comprehensive support for the enhancement and management of the CRM and mobile applications.

Job Requirements

• Applicants must possess at least a Diploma, Advanced/Higher/Graduate Diploma, or an equivalent qualification in any discipline.

• Shows a strong understanding of data accuracy and demonstrates effective data entry skills in administrative tasks. Displays meticulous attention to detail.

• Has strong organisational skills, the ability to troubleshoot and resolve issues, and demonstrates resilience in overcoming challenges.

• Demonstrates advanced proficiency in Microsoft Office applications, particularly Excel, with experience in data analysis and reporting such as using PivotTables.

• Proficiency in Canva for creating presentations and visual materials would be an added advantage.

• Exhibits excellent written and verbal communication skills.

• A minimum of two years of relevant work experience is required for this role.

• Candidates with experience in clerical, administrative, or event support roles, or with a similar background, will be given preference.