Member Experience Specialist - Club Concierge

PURE INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PURE INTERNATIONAL (SINGAPORE) PTE. LTD. is seeking a Guest Relations Officer to deliver exceptional member experiences with warmth and professionalism.

You will greet members, manage front-line service, and build strong relationships, while handling concerns and supporting club operations. The role emphasizes a people-first service culture across shifts, including weekends and public holidays, within a wellness and fitness club environment.

Qualifications

• Experience in customer service, hospitality, or fitness club operations is advantageous.
• Strong interpersonal and communication skills.
• Energetic, friendly, service-oriented personality.

Responsibilities

• Greet and welcome members with warmth during check-in and throughout their visit.
• Maintain premium service standards aligned with the club's brand and culture.
• Build positive relationships with members through proactive and attentive service.
• Handle member concerns promptly and professionally to ensure satisfaction.
• Collaborate with all departments to support club operations and shift duties.

Skills

Customer service

Interpersonal skills

Communication skills

Hospitality

Education

Hospitality qualification

Business-related qualification

Customer service training

Job description

PURE INTERNATIONAL (SINGAPORE) PTE. LTD. is seeking a Guest Relations Officer to deliver exceptional member experiences with warmth and professionalism.

You will greet members, manage front-line service, and build strong relationships, while handling concerns and supporting club operations. The role emphasizes a people-first service culture across shifts, including weekends and public holidays, within a wellness and fitness club environment.