Member Experience Concierge

Pure Group (Singapore); Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

5-day work week

Job summary

Pure Group (Singapore) is seeking a Guest Relations Officer to deliver exceptional member experiences with warmth and professionalism. You will greet members, uphold premium service standards, and engage in proactive member relations across wellness facilities.

Role emphasizes people-first service, crisis handling, and seamless collaboration with other departments, with rotating shifts including weekends and public holidays.

Qualifications

• Energetic, friendly, service-oriented personality with a passion for wellness and fitness.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to thrive in a fast-paced, customer-focused environment.
• Comfortable handling difficult conversations with tact and professionalism.

Responsibilities

• Greet and welcome members with warmth during check-in and during their visit.
• Ensure members feel valued as part of a premium service experience.
• Build and maintain positive relationships with members through proactive service.
• Take ownership of member concerns and resolve issues professionally.
• Collaborate with departments to ensure smooth club operations.
• Work rotating shifts, including weekends and public holidays.

Job description

Pure Group (Singapore) is seeking a Guest Relations Officer to deliver exceptional member experiences with warmth and professionalism. You will greet members, uphold premium service standards, and engage in proactive member relations across wellness facilities.

Role emphasizes people-first service, crisis handling, and seamless collaboration with other departments, with rotating shifts including weekends and public holidays.