Member Relations Executive

BRITISH CLUB; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits up to $1000

13th-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

Job summary

BRITISH CLUB in Singapore is seeking a proactive Reception/Member Relations professional to ensure smooth daily operations, greet members, and handle enquiries with excellence.

You will coordinate reservations, events, and member records, while building rapport and providing personalised service in a private club setting. The role requires a Diploma and at least 3 years’ relevant experience, with English fluency and willingness to work shifts, including weekends and public holidays.

Qualifications

• Diploma in Hospitality Management, Business Administration or a related discipline.
• Minimum 3 years' relevant experience in member relations, front office, customer service or hospitality.
• Customer-oriented with a pleasant personality and proactive approach.
• Good interpersonal and communication skills; confident with members and guests.
• Experience with expatriates or private clubs/hospitality is an advantage.
• Excellent command of spoken and written English.
• Good organisational and administrative skills with attention to detail.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Ensure smooth day-to-day reception operations per SOPs and service standards.
• Attend to members' enquiries with accurate information in a professional and timely manner.
• Handle member feedback and complaints; coordinate with departments for timely follow-up.
• Assist members with dining reservations, event bookings and general enquiries.
• Maintain and update members' records, including processing absence and reinstatement applications.
• Coordinate monthly Members' Connect Night and other engagement activities.
• Build rapport with members, understand needs and provide personalised service.
• Promote Club programmes, activities and events to boost participation.
• Assist with administrative duties and other member relations initiatives.
• Perform any other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Organisation

Shift work

Education

Diploma in Hospitality/Business

Job description

Responsibilities:

• Ensure the smooth day-to-day operations of the reception in accordance with the Club's SOPs and service standards.
• Attend to members' enquiries and provide accurate information and assistance in a professional and timely manner.
• Handle members' feedback and complaints, coordinating with relevant departments to ensure timely follow-up and resolution.
• Assist members with dining reservations, event bookings and general Club enquiries.
• Maintain and update members' records, including processing absent membership and reinstatement applications.
• Coordinate monthly Members' Connect Night and other member engagement activities.
• Build rapport with members, understand their needs and provide personalised service to enhance their Club experience.
• Promote the Club's programmes, activities and events to encourage member participation.
• Assist with administrative duties and other member relations initiatives as required.
• Perform any other duties as assigned.

Requirements:

• Diploma in Hospitality Management, Business Administration or a related discipline.
• Minimum 3 years' relevant experience in member relations, front office, customer service or hospitality.
• Customer-oriented with a pleasant personality and a proactive approach to work.
• Good interpersonal and communication skills, with the ability to interact confidently with members and guests.
• Experience interacting with expatriates or working in a private club or hospitality environment will be an advantage.
• Excellent command of spoken and written English.
• Good organisational and administrative skills, with attention to detail.
• Able to work rotating shifts, weekends and public holidays.

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $1000.00
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals

We regret that only shortlisted candidates will be notified.