Member Experience Lead - Club Reception & Service

British Club, The; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prestigious private club in Singapore is seeking an enthusiastic Assistant Reception Manager to lead reception operations and enhance member engagement. Monitor daily activities, manage member feedback, and ensure exceptional service. The ideal candidate has over 5 years of relevant experience, excellent communication skills, and a customer-oriented approach. This role offers a range of benefits including flexible benefits and performance bonuses.

Benefits

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

5-day work week

Qualifications

• 5+ years of experience in Front Office, Guest Relations, or Customer Service roles.
• Excellent command of English.
• Experience with expatriate members is an advantage.

Responsibilities

• Oversee daily reception operations to ensure smooth and efficient service.
• Lead and support the reception team in delivering excellent service.
• Manage member enquiries, feedback, and escalations.

Skills

Interpersonal skills

Leadership skills

Customer service

Communication skills

Education

Diploma in Hospitality, Business or related field

Job description

A prestigious private club in Singapore is seeking an enthusiastic Assistant Reception Manager to lead reception operations and enhance member engagement. Monitor daily activities, manage member feedback, and ensure exceptional service. The ideal candidate has over 5 years of relevant experience, excellent communication skills, and a customer-oriented approach. This role offers a range of benefits including flexible benefits and performance bonuses.