Member Experience Concierge — Luxury Club

ONE RQ PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

The Nanson, a private members' club at InterContinental Robertson Quay in Singapore, is seeking a warm, service-driven member relations executive. You will manage reservations, handle member enquiries, coordinate requests, and support club events to ensure a welcoming and premium guest experience.

Responsibilities include coordinating with staff across departments, handling payments and member services, and maintaining a professional reception area that reflects The Nanson's hospitality

Qualifications

• Experience in reception or guest relations within hospitality.
• Warm, polished and professional demeanor with a service mindset.
• Strong communication and interpersonal skills to build guest relationships.
• Ability to manage reservations and basic administrative tasks.

Responsibilities

• Welcome members and guests warmly and verify reservations and events.
• Handle enquiries via phone, email and WhatsApp with timely responses.
• Assist members with facilities, services and event information.
• Perform administrative duties including filing, printing, data entry and weekly forecasts.
• Support event preparations and ensure spaces are ready for scheduled functions.
• Coordinate with floor staff and departments to ensure seamless service delivery.
• Maintain a neat reception area and uphold service standards for all guests.

Skills

Reception experience

Guest relations

Customer service

Communication skills

Job description

The Nanson, a private members' club at InterContinental Robertson Quay in Singapore, is seeking a warm, service-driven member relations executive. You will manage reservations, handle member enquiries, coordinate requests, and support club events to ensure a welcoming and premium guest experience.

Responsibilities include coordinating with staff across departments, handling payments and member services, and maintaining a professional reception area that reflects The Nanson's hospitality