Meetings & Reservations Coordinator

JLL; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

JLL Singapore is seeking an organized administrator to support switchboard and room reservation operations on-site. You will handle calls, schedule meetings, confirm bookings via email, and maintain accurate records while ensuring service levels meet client expectations.

The role requires professionalism, adaptability, and the ability to coordinate with multiple internal teams to meet meeting room needs and amenities. This position is on-site in Singapore.

Qualifications

• Experience handling calls and reservations in a professional setting.
• Proficient in using internal reservation systems to manage bookings.
• Strong administrative skills and attention to detail.

Responsibilities

• Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients' needs
• Need to be culturally sensitive, and perform work ethically and with integrity
• Responds to request for information, service, and assistance in a timely manner
• Knowledge of procedures for booking Client Area's meeting rooms
• Manage and coordinate meeting room bookings using internal reservation systems
• Ensure all Room Booking confirmation is send to User via Email
• Pro-actively manage client expectations ensuring that the service levels are maintained
• Understand Client's Protocol
• Familiar with list of available basic amenities and Audio & Visual Equipment
• Ensure room setups meet client requirements (AV, catering, layout)
• Resolve scheduling conflicts and maintain accurate booking records
• Operate and direct calls to appropriate users
• Respond promptly and professionally to incoming calls and emails
• Maintain updated contact lists and internal directories
• Handle special requests and last-minute changes with professionalism
• Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests
• Perform general administrative tasks as assigned, such as data entry and maintaining of records
• Update reservation protocols and internal procedures when required
• Liaise with catering, AV, security, landlord teams for meeting/event requirements
• Monitor service levels and elevate any issues affecting client experience
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
• Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
• Monitoring of guideline and strategies to protect health and safety of staff and others
• Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management

Skills

Call handling

Room reservation systems

Administrative tasks

Customer service orientation

Records maintenance

Email and phone etiquette

Tools

Internal reservation system

Microsoft Office

Email management

Job description

JLL Singapore is seeking an organized administrator to support switchboard and room reservation operations on-site. You will handle calls, schedule meetings, confirm bookings via email, and maintain accurate records while ensuring service levels meet client expectations.

The role requires professionalism, adaptability, and the ability to coordinate with multiple internal teams to meet meeting room needs and amenities. This position is on-site in Singapore.