Mandarin IT End-User Support Lead - Onsite Singapore

Kryptos Technologies limited; Singapore; On-site; SGD 78,000 - 89,000; Full time

Job summary

Kryptos Technologies limited is seeking an IT End User Support engineer with Mandarin to lead daily End User Services in Singapore onsite. You will manage device, software, and VIP support, coordinate with RDS and external vendors, and drive service improvements.

This full-time role requires incident management, queue handling, asset management, and reporting, while acting as SPOC for the market and backing up the primary engineer at site to ensure high customer satisfaction and IT governance

Responsibilities

• Oversee and coordinate end user services across the assigned cluster, ensuring compliance with standards and policies.
• Proactively anticipate evolving business needs and adjust services accordingly.
• Lead and support operational teams in delivering device, software, technical, and VIP support to maintain high service levels.

Skills

Mandarin language

Job description

Kryptos Technologies limited is seeking an IT End User Support engineer with Mandarin to lead daily End User Services in Singapore onsite. You will manage device, software, and VIP support, coordinate with RDS and external vendors, and drive service improvements.

This full-time role requires incident management, queue handling, asset management, and reporting, while acting as SPOC for the market and backing up the primary engineer at site to ensure high customer satisfaction and IT governance