Onsite IT Support Engineer – Windows & Office Expert

DXC Technology Morocco; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

DXC Technology is seeking an experienced End User Support specialist based in Singapore to deliver high-quality IT helpdesk services, supporting Windows OS, Microsoft Office, printers, and related peripherals, while ensuring timely problem resolution, accurate ticketing, and adherence to SLAs within a fast-moving enterprise environment.

You must be fluent in Mandarin Chinese and English, with at least two years of end-user support experience.

Qualifications

• Two years’ experience in end user support.
• Strong knowledge of Microsoft Windows OS and Office suite.
• Professional fluency in Mandarin Chinese and English.

Responsibilities

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows OS and applications such as Microsoft Office, Adobe and other authorized desktop applications.
• Perform hardware maintenance and basic repairs for computers, printers, and peripheral equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life.
• Coordinate with vendors for external support and repair.
• Monitor ticket queue and ensure accurate logging, categorization, prioritization, initial diagnosis, routing and escalation in ticketing tools.
• Meet established Service Level Agreements (SLAs) guidelines.

Skills

End user support

Windows OS

Office suite

Mandarin Chinese

English fluency

Customer focus

Multitasking

Team player

Job description

DXC Technology is seeking an experienced End User Support specialist based in Singapore to deliver high-quality IT helpdesk services, supporting Windows OS, Microsoft Office, printers, and related peripherals, while ensuring timely problem resolution, accurate ticketing, and adherence to SLAs within a fast-moving enterprise environment.

You must be fluent in Mandarin Chinese and English, with at least two years of end-user support experience.