Manager/Senior Manager, IT Operations (Temp) [DTD]

WORKFORCE SINGAPORE AGENCY; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking an IT Operations Manager to drive the migration of the Document & Records System to Whole-of-Government platforms. This role involves providing operational support for digital services and collaborating with divisions to understand their challenges. Candidates should have experience in system migrations, excellent problem-solving and communication skills, and qualifications in Information Technology or related fields. Familiarity with government systems and knowledge management will be advantageous.

Qualifications

• Proven experience in system migrations and operational support.
• Strong problem-solving and solutioning skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Coordinate and execute tasks for migrating DRS to WOG Records systems.
• Collaborate with divisions for effective solutioning.
• Support the proof of concept for Knowledge Management.

Skills

System migrations

Problem-solving skills

Interpersonal skills

Communication skills

Operational support

Education

Qualifications in Information Technology or Computer Science

Job description

We are seeking a dedicated IT Operations Manager to partner with the Product Manager in driving the migration of the Document & Records System (DRS) to Whole-of-Government (WOG) Records platforms and supporting a proof of concept for Knowledge Management. In addition, the candidate will be responsible for providing operational support to existing digital services. The successful candidate will work closely with various divisions to understand their challenges and deliver effective solutioning.

Responsibilities

• Coordinate and execute preparatory tasks for migrating DRS to WOG Records systems.
• Collaborate with divisions to understand their challenges and provide effective solutioning.
• Support the proof of concept for Knowledge Management initiatives.
• Deliver operational support for existing digital services, ensuring stability and continuity.

Requirements

• Proven experience in system migrations, document repositories, and operational support within complex organizational environments.
• Strong problem-solving and solutioning skills to address diverse challenges across divisions.
• Excellent interpersonal and communication skills to collaborate effectively with stakeholders.
• Ability to work independently and proactively to ensure successful execution of migration and operational tasks.
• Familiarity with Whole-of-Government (WOG) systems and processes will be an advantage.
• Interest or foundational knowledge in Artificial Intelligence (AI) and its application in digital operations or knowledge management.
• Qualifications in Information Technology, Computer Science, or a related field.
• Prior experience in government or public sector organizations is desirable.
• Exposure to knowledge management systems, AI-driven solutions, or digital transformation projects will be beneficial.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.