Manager/Senior Manager, Clinic Quality & Audit, ACE Group

Ministry of Manpower; Singapore; On-site; SGD 72,000 - 96,000; Full time

Job summary

The Assurance, Care and Engagement Group (ACE) within the Ministry of Manpower is focused on improving the well‑being of migrant workers by enhancing primary care standards. The role involves planning, developing and implementing audit tools and governance frameworks for primary care clinical quality.

You will conduct service‑level audits, engage with medical service providers, and collaborate with MOH, NGOs and related agencies to drive excellence in clinical quality and healthcare improvement

Qualifications

• A tertiary education in nursing, allied health or a healthcare professional discipline is preferred.
• Good administrative and writing skills.
• Familiarity with quality improvement principles and tools will be useful.
• Team player with excellent communication and interpersonal skills.
• Relevant experience in clinical quality, audits, healthcare services development and planning will be an advantage.

Responsibilities

• Plan, develop, and implement strategies, standards and standardised audit tools related to primary care clinical quality, audit, improvement and governance framework.
• Conduct periodic service-level audits and engagement with medical services providers to ensure robust clinical standards across primary care domains and settings (telemedicine, mobile medical teams, medical centres, etc).
• Partner stakeholders such as primary care medical service providers, public healthcare institutions, MOH, NGOs and other agencies to drive excellence in clinical quality, governance and healthcare improvement for migrant workers.

Skills

Administrative skills

Writing skills

Education

Tertiary education in nursing or allied health

Job description

What the role is:

The Assurance, Care and Engagement Group (ACE), a division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing the healthcare, housing and social aspects of the migrant worker landscape. The Clinical Quality and Audit branch of the Medical Policy Department under ACE Group plan, develop and implement pro‑active programmes and actions (including conducting reviews and audits), to ensure appropriate standards of care of primary care areas of services are robustly implemented in the primary care system for migrant workers. You will work closely with departments within ACE group and various stakeholders to build a supportive health ecosystem for migrant workers.

What you will be working on:

• Plan, develop, and implement strategies, standards and standardised audit tools, related to primary care clinical quality, audit, improvement and governance framework
• Conduct periodic service‑level audits and engagement with medical services providers to ensure that robust clinical standards are implemented and adhered to in various primary care domains and settings including telemedicine, mobile medical teams, medical centres, etc.
• Partner stakeholders such as primary care medical service providers, public healthcare institutions, MOH, Non‑Governmental Organisations (NGOs) and other agencies in driving excellence in clinical quality, clinical governance, and healthcare improvement efforts for the migrant workers.

What we are looking for:

• A tertiary education, background in nursing, allied health or a healthcare professional discipline is preferred.
• Good administrative and writing skills.
• Familiarity with quality improvement principles and tools will be useful
• Team player with excellent communication and interpersonal skills
• Relevant experience in clinical quality, audits, healthcare services development and planning will be an advantage.

About Ministry of Manpower

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward‑looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.