Senior Manager / Manager, Ops Tech Branch, Plans Department, ACE Group

Ministry of Manpower; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

The Ministry of Manpower (MOM) is seeking a senior manager/manager in the Ops Tech branch to lead digitalization initiatives across ACE products such as the Recreation Centre Management System, Ops Management System, and inFORM platforms.

You will define product vision, lead backlog grooming, and coordinate with users inside ACE, MOM, and external agencies to deliver solutions that enhance migrant worker welfare and regulatory compliance while ensuring operational readiness.

Qualifications

• Tech-related degree preferred.
• Ability to manage stress and multitask in a dynamic environment.
• Strong analytical and problem-solving abilities.

Responsibilities

• Define product vision and lead backlog for ACE digital products.
• Act as liaison between users, MOM, and implementation teams.
• Leverage data integration and analytics for early issue detection and operational readiness.
• Prioritize features to enhance migrant worker well-being and compliance.
• Oversee interfaces with MOM systems and manage product resourcing and budget.

Skills

Analytical skills

Communication skills

Interpersonal skills

Multi-tasking

Resilience

Education

Tech degree

Job description

What the role is:

As a senior manager/manager in the Ops Tech branch, you will be part of the team supporting the planning, delivery and maintenance digitalization projects / products / initiatives etc.

What you will be working on:

You will support team leads and be given responsibilities to lead tasks across key areas of work, including defining the product vision and conducting periodic reviews of ACE digital products. These products encompass systems supporting migrant worker operations and well-being, such as the Recreation Centre Management System for end-to-end RC management, Ops Management System and inFORM/inFORM2 for ground operations and incident response, Onboarding and Primary Care System for migrant worker support, and mobile applications like FWMOMCare and interfacing eServices.In this role, you will act as the primary liaison between users of ACE digital products from within ACE Group, broader MOM, and external agencies, including dormitory operators, employers, and other stakeholders in the migrant worker ecosystem, and the implementation team of business analysts and developers, working collaboratively with the implementation team of business analysts and developers to discuss user stories and develop solutions that meet business requirements whilst supporting ACE's mission of monitoring, planning, and supporting migrant worker operations.Additionally, you will leverage data integration and analytics to strengthen early issue detection and operational readiness, manage the product backlog for digital products with a focus on proactive and data-driven approaches and prioritise features for implementation that enhance migrant worker well-being and compliance monitoring, oversee interfaces and links with other MOM systems and external agencies, and manage resourcing including budget allocation for digital products to ensure effective delivery and operational excellence in supporting the migrant worker ecosystem.

What we are looking for:

• Tertiary qualification in Technology related discipline is preferred.
• Resourceful and resilient with capacity to manage stressful situations
• Ability to multi-task and work in a dynamic environment
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

About Ministry of Manpower

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-facing and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.