Assistant Director, Operations Development, ACE Group

Ministry of Manpower; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ministry of Manpower in Singapore seeks an Assistant Director to lead Operations Development within OMRI, guiding automation and digitalisation initiatives that streamline ACE operations and strengthen the workforce support ecosystem for MWs and MDWs. You will drive strategic planning, SOP reviews, and cross‑agency collaboration to deliver measurable improvements in efficiency and readiness.

The role requires at least five years of supervisory experience, strong strategic thinking, stakeholder

Qualifications

• At least 5 years of supervisory experience.
• Strong conceptualisation and strategic thinking.
• Good organisational and problem‑solving skills.
• Excellent interpersonal skills and ability to handle diverse stakeholders.
• Good staff writing and analytical skills.

Responsibilities

• Lead a team in driving innovation and continuous improvement across ACE operations.
• Automate and digitalise existing workflows to enhance efficiency.
• Collaborate with Data & Ops Tech Branch, ISTD and GovTech to leverage data-driven approaches.
• Monitor KPIs, analyse deviations, and propose solutions to optimise operations.
• Review SOPs and doctrine to keep guidance up to date.
• Plan and execute Ops Hub annual planning with relevant stakeholders.
• Oversee training budget and organise in-house events to foster team culture.

Skills

Supervisory experience

Strategic thinking

Organisational skills

Stakeholder management

Staff writing and analytical skills

Leadership capabilities

Job description

What the role is:

The Operations, Monitoring, Readiness and Intelligence (OMRI), under MOM’s Assurance, Care and Engagement (ACE) Group, works with NGOs, community partners, government agencies and other stakeholders to improve the well‑being of Singapore’s migrant workforce. This is a purposeful role that offers opportunities to co‑create and co‑deliver solutions that better support migrant workers (MWs) and migrant domestic workers (MDWs).We are looking for a dynamic and experienced leader to join the team as Assistant Director. The successful candidate will lead Operations Development work within OMRI overseeing automation and digitalisation strategies, streamlining and developing operational processes that strengthen the ecosystem of support for MWs and MDWs.

What you will be working on:

• Lead a team in driving innovation and continuous improvement across ACE operations by developing new knowledge, strengthening operational processes, and introducing enhanced services, ideas, and solutions that improve operational effectiveness and organisational readiness.
• Spearhead initiatives to automate and digitalise existing workflows and implement transformative changes that enhance operational efficiency, streamline coordination, and strengthen ACE's ability to respond to evolving challenges.
• Collaborate with stakeholders (e.g., Data & Ops Tech Branch, ISTD and GovTech) to leverage tech enablers and data‑driven approaches to enhance ACE’s systems and operational processes.
• Monitor and measure the effectiveness of the branches’ key workstreams, derive possible reasons for deviations from targets, engage and collaborate with key stakeholders to propose solutions to optimise the branches’ operations supporting the division’s mission and vision.
• Lead the review of SOPs and doctrine to ensure the documents are relevant and updated to guide the actions of ACE in peacetime and crisis.
• Lead the team in planning and execution of Ops Hub annual planning exercise. Collaborate with ACE Strategic Plans to develop and monitor Ops Hub key deliverables and KPIs.
• Support the branch’s organisational development through overseeing department’s training budget and planning and facilitating in‑house events such as Unit Planning Exercise Teambuilding and regular huddles to build a strong and positive department culture, resulting in strong teamwork and collaboration within and across various branches and initiatives.

What we are looking for:

• At least 5 years of supervisory experience.
• Strong conceptualisation and strategic thinking.
• Possess good organisational and problem‑solving skills.
• Excellent interpersonal skills and able to grasp the nuances in competing interests of different stakeholders involved in development of operations systems and processes.
• Good staff writing and analytical skills.
• Versatile and good at multi‑tasking.
• Possess leadership capabilities to keep team motivated, drive change, and foster a culture of accountability and transparency

About Ministry of Manpower

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward‑looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.