Policy Servicing Manager – Life Insurance Ops & Automation

Etiqa Insurance Singapore; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Etiqa Insurance Singapore seeks a dynamic leader to oversee Life Insurance policy servicing operations. You will manage a team, monitor performance, resolve customer complaints, and drive improvements to processes and automation to deliver superior outcomes.

The ideal candidate has at least 8 years in Life Operations, solid understanding of Life products and regulations, and strong English communication. A tertiary education or relevant professional qualifications are required, with

Qualifications

• Tertiary Education or Insurance Professional Qualifications.
• Life Insurance certifications are an added advantage.
• Minimum 8 years in Insurance Life Operations with leadership experience.
• Deep understanding of Life Insurance processes, products, and regulations.
• Proven ability to drive process improvements and automation.
• Excellent English communication, both written and spoken.

Responsibilities

• In charge of Life Insurance policy servicing transactions and team leadership.
• Monitor performance and ensure KPIs across the operation.
• Handle and resolve customer complaints on policy servicing.
• Build strong relationships with distribution channels.
• Ensure compliance with procedures, standards, and laws.
• Compile statistics and management reports.
• Maintain and update SOPs; drive process reviews and automation.
• Represent policy servicing in discussions on product launches and changes.

Skills

Leadership

Communication

Process improvement

Automation

Life Operations

Education

Tertiary Education

Insurance Professional Qualification

Tools

Policy servicing systems

Job description

Etiqa Insurance Singapore seeks a dynamic leader to oversee Life Insurance policy servicing operations. You will manage a team, monitor performance, resolve customer complaints, and drive improvements to processes and automation to deliver superior outcomes.

The ideal candidate has at least 8 years in Life Operations, solid understanding of Life products and regulations, and strong English communication. A tertiary education or relevant professional qualifications are required, with