Manager, Operation Strategy

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial technology company in Singapore seeks a project lead for AI-driven Customer Support solutions. The ideal candidate will have a background in digitization and project management, ensuring collaboration across teams and delivering robust outcomes. Successful applicants will possess strong analytical and communication skills, coupled with a bachelor's degree or equivalent experience. This role offers the opportunity to spearhead innovative solutions in a dynamic environment.

Qualifications

• 3-5 years of experience in a fast-growing tech startup or consulting.
• Proven track record of leading digitization projects.
• Exposure to customer support systems.

Responsibilities

• Lead AI-driven Customer Support projects.
• Ensure stakeholder alignment.
• Monitor performance with data-driven insights.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Communication skills

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Chatbot platforms

AI/NLP technologies

Job description

You are:

• A self-driven and collaborative professional
• Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes
• Someone passionate about AI and digital solutions, and thrive on solving complex problems with innovative ideas.
• Someone who can independently lead projects from concept to execution.
• Someone who works collaboratively with people at all levels and across functions and cultures

What you will be doing:

• Stay ahead of industry trends in AI-driven Customer Supports, and lead Chatbot Development & Optimization.
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Lead projects with clear timelines, deliverables, and measurable outcomes.
• Leverage data to monitor performance and implement improvements to enhance scalability, automation, and customer experience.
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams

What you will bring:

• 3-5 years of experience, preferably with a fast growing tech startup or top-tier IT/management consulting or equivalent
• Proven track record of independently leading digitization or transformation projects.
• Exposure to chatbot platforms, AI/NLP technologies, or customer support systems (a plus).
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Exceptional stakeholder management and influencing skills
• Excellent written and verbal communication and presentation skills
• Bachelor’s degree or equivalent.