Manager I, B2B Sales

CNX; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

CNX in Singapore is seeking a Manager I, B2B Sales to lead a sales team focused on revenue growth and strategic client relationships. The role drives onboarding, adoption, health checks, and voice of the customer across accounts, guiding performance and forecasting activities.

You will coach on AI-enabled sales tools, analyze trends, and maintain CRM accuracy while aligning with the Sales Director and clients to meet targets.

Responsibilities

• Lead the team to achieve business targets and meet performance targets weekly/monthly/quarterly with high customer satisfaction
• Provide accurate ongoing sales forecasting and keep CRM data current
• Remove roadblocks to support sales opportunities and enable the team
• Monitor call time, productivity, and conduct weekly performance reviews and coaching
• Analyze data and trends to develop sales plays and best practices for territories
• Stay informed on client services developments and market trends
• Be escalation point for clients and respond promptly to issues
• Maintain communications with Sales Director and clients to foster relationships
• Work with client contact on reporting and forecasting
• Ensure team understands targets (operating, sales, CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner with all partners to meet customer expectations
• Coach on AI-enabled sales tools to improve preparation, engagement, and follow-up
• Stay informed on AI capabilities and sales technologies and their practical use
• Lead adoption of AI tools and new ways of working and assess impact on productivity

Job description

Job Title:

Manager I, B2B Sales

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Coach team members on the practical use of AI-enabled sales and productivity tools to improve preparation, customer engagement, and follow-up.
• Stay informed on relevant AI capabilities and sales technologies, identifying practical applications for the team.
• Lead the adoption of AI-enabled tools and new ways of working, assessing their impact on sales productivity, customer experience, and team performance.

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required)

Time Type:

Full time